Privacy Policy maggie8 — Our Commitment to Protecting Your Personal Data

Welcome to the maggie8 Privacy Policy page. This document is written to give you a clear and transparent overview of how the maggie8 platform handles your personal information — from the moment you register to every time you log in and play.

Maggie8 takes our responsibilities as a data controller seriously. We recognize that your trust is the most valuable asset in our care, and this policy reflects our commitment to transparency in every aspect of data handling.

This Privacy Policy applies to all users accessing the maggie8 platform through our official website at maggie8.onl, mobile app, or any other service we operate. By using our services, you agree to the practices described in this document.

Maggie8 only collects data that is strictly necessary to provide you with a quality and secure service. We do not collect excessive or irrelevant data beyond the scope of our service. The following are the categories of data we collect:

• Full name as shown on your official identification document.
• Date of birth for age verification purposes (18 years and above).
• Active email address and mobile phone number.
• Current residential address including postcode and state.
• Copies of identification documents (MyKad, passport) for the KYC process when required.

• The bank name and account number registered under your name for withdrawal purposes.
• Deposit and withdrawal transaction records including date, time, and amount.
• Payment method used (FPX, DuitNow, Touch 'n Go, GrabPay, Visa/Mastercard).

• IP address, device type, operating system, and web browser used.
• Login records including approximate time and location.
• Game history, bets placed, and activity on the platform.
• Your saved account preferences and settings.

Every piece of data we collect is used for a specific and legitimate purpose. maggie8 does not use your data for any purpose not stated below without obtaining your consent first:

• Account Management: Create, manage, and maintain your member account, including the registration process, login, and security settings.
• Transaction Processing: Process deposits, withdrawals, and all financial activity securely and accurately.
• Identity Verification: Meet KYC requirements and anti-money laundering (AML) obligations as required by applicable regulations.
• Service Communication: Send important notifications related to your account, transactions, policy updates, and security information.
• Service Improvement: Analyze usage patterns to improve the interface, platform speed, and overall user experience.
• Fraud Detection: Identify and prevent fraudulent activity, unauthorized access, and unlawful use of the platform.
• Responsible Marketing: Deliver relevant promotions and offers to you — you can opt out of marketing communications at any time.
• Legal Compliance: Comply with legal obligations, court orders, or directives from competent authorities when required.

The security of your data is maggie8's top technical priority. We continuously invest in cybersecurity infrastructure to ensure your data remains protected against both external and internal threats.

• All communications between your browser or app and the maggie8 servers are encrypted using the TLS 1.3 protocol with 256-bit SSL encryption.
• Our SSL certificate is issued by a globally recognised Certificate Authority (CA) and is renewed on a regular basis.

• Sensitive data such as passwords is stored in hashed form using the bcrypt algorithm, which cannot be decrypted.
• Financial information and identity documents are stored in encrypted storage systems isolated from the main production environment.

• The maggie8 servers are protected by multi-layered firewalls, an Intrusion Detection System (IDS), and round-the-clock real-time threat monitoring.
• Internal and external security audits are conducted regularly to identify and address any system vulnerabilities.
• Automatic data backup ensures your data is never lost, even in the event of an unexpected technical disruption.

Maggie8 does not share your personal data indiscriminately. Any data sharing occurs only in strictly limited and legitimate situations as described below:

We work with trusted service providers for technical platform operations, including:

• Payment Processor: FPX, DuitNow, Touch 'n Go, GrabPay, and Visa/Mastercard card networks — only the transaction data necessary to process your payment is shared.
• Cloud Service Provider: Server infrastructure meeting internationally recognized security standards.
• KYC Verification Service: Certified third-party identity verification providers for regulatory compliance purposes.

All third-party providers we work with are bound by strict non-disclosure agreements (NDAs) and are only permitted to use your data for the specified purposes.

• In certain situations, maggie8 may be legally required by law, court order, or regulatory authority directive to disclose specific information.
• We will notify you of any such request where we are legally permitted to do so.

Maggie8 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for audit review purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for the period required by applicable anti-money laundering (AML) regulations.
• Technical Logs: System and security logs are retained for the period required for threat detection and security incident investigation.
• Marketing Data: Retained until you opt out of marketing communications or close your account.

When data is no longer needed, maggie8 will securely delete or anonymize it using methods that comply with accepted security standards.

Maggie8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, secure sessions, and navigation. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies: Collect information about how you use the platform (pages visited, time spent) to help us improve our services.
• Functionality Cookies: Remember your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Helps us understand overall platform usage patterns in aggregate and anonymized form for product development purposes.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Here is how to manage cookies on major browsers:

As a maggie8 member, you have strong rights over your personal data. maggie8 is committed to respecting and facilitating the exercise of these rights:

The maggie8 platform may contain links to third-party websites such as payment providers or business partners. Please note that the maggie8 Privacy Policy does not apply to those external websites.

Each external website has its own privacy policy, which may differ from ours. maggie8 is not responsible for the privacy practices or content of any third-party website you access through links on our platform.

We recommend that you read and understand the privacy policy of every website you visit before providing any personal information to them.

Maggie8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry developments. All changes take effect immediately upon being published on this page.

When significant changes are made, we will notify you through one of the following methods:

• Email notification sent to your registered address.
• Pop-up notification when you log in to your maggie8 account.
• Updates the "Updated" date displayed at the top of this page.

Your continued use of the maggie8 platform after any policy changes constitutes your acceptance of the latest updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the maggie8 Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels: